Age of Empires Online

From PCGamingWiki, the wiki about fixing PC games
Age of Empires Online
Age of Empires Online cover
Robot Entertainment
Gas Powered Games
Microsoft Studios
Release dates
Windows August 16, 2011
Age of Empires Online at Wikipedia
Age of Empires
Age of Empires 1997
Age of Empires II: The Age of Kings 1999
Age of Mythology 2002
Age of Empires III 2005
Age of Empires Online 2011
Age of Empires II HD 2013
Age of Mythology: Extended Edition 2014
Age of Empires: Castle Siege 2014
Age of Empires: Definitive Edition 2018
Age of Empires IV TBA

Key points

No longer playable due to the servers being shut down on July 1, 2014.[1][2]

General information

Official forums
Steam Community Discussions


Source DRM Notes Keys OS
Icon overlay.png
Always online (requires a constant internet connection to play)
All versions require Games for Windows - LIVE DRM[Note 1] and a constant internet connection for all game modes.
No longer listed on Steam but can be installed by pasting this URL into a web browser: steam://install/105430

Game data[edit]

Configuration file(s) location[edit]

System Location
Windows %USERPROFILE%\Documents\Spartan\Users2\NewProfile2.xml

Save game cloud syncing[edit]

System Native Notes
Steam Cloud

Video settings[edit]

Video settings.
Video settings.
Graphics option Option WSGF Notes
Widescreen resolution
4K Ultra HD
Toggle in settings or with Alt+ Enter.
Borderless fullscreen windowed
Set resolution in-game then toggle in settings or with Alt+ Enter.
Anisotropic filtering (AF)
Anti-aliasing (AA)
Choice of Off, Low or High.
Vertical sync (Vsync)
60 FPS and 120+ FPS
Color blind mode
UI options, Friend or Foe Colors; player is blue, allies yellow, enemies red.

Input settings[edit]

Keyboard and mouse Native Notes
Mouse acceleration
Mouse sensitivity
Mouse input in menus
Mouse Y-axis inversion
Controller support
See the glossary page for potential workarounds.

Audio settings[edit]

Audio settings.
Audio settings.
Audio options Native Notes
Separate volume controls
SFX, Ambient and Music.
Surround sound
Dialogue is text-based.
Closed captions
Mute on focus lost
Always mutes (no option to override).


Language UI Audio Sub Notes
Traditional Chinese


Requires a Microsoft account (local profiles are not supported).

Multiplayer types

Type Native Notes
LAN play
Online play
Servers have been shut down.

Connection types

Type Native Notes
All player-vs-player matches are peer-to-peer.[3]
Direct IP

Issues fixed[edit]

Crash to desktop when loading[edit]

For some players the game may crash to the desktop after loading.
Task-switch while loading game[citation needed]
  1. Run the game.
  2. Switch away from the game window with Alt+Tab .
  3. Wait for the game to load in the background.
  4. Return to the game when it finishes loading (background music will start playing).

"Missing a valid product key" or "Enter the product key for your game" prompt[edit]

Install Marketplace client[4]
  1. Install the Games for Windows Marketplace Client.
  2. Run it and sign in with the same account you are using to play Age of Empires Online.
  3. Run Age of Empires Online and you should now skip the product key step.
  4. If you are still prompted for a product key, open the Marketplace client and do the following:
  5. Click Downloads at the top, then choose Full Games on the sidebar.
  6. Click on Age of Empires Online, then click on View Game Keys.
  7. Enter the LIVE Access Code shown into the game. It should accept the key and continue normally.
Accept new license agreement[citation needed]
  1. Sign into and accept the new licence agreement.
  2. The game should now no longer ask for the product key.

Game doesn't start after clicking Play (no error message)[edit]

Install Games for Windows Marketplace Client[citation needed]

Install the Games for Windows Marketplace Client.

Other information[edit]


Technical specs Supported Notes
64-bit executable

System requirements[edit]

Operating system (OS) XP SP3, Vista, 7
Processor (CPU) Dual Core, 2 GHz or higher
System memory (RAM) 1 GB (XP, Vista Home Basic); 1.5 GB (Vista Premium/Ultimate, 7 32-bit); 2.5 GB (7 64-bit)
Hard disk drive (HDD) 5 GB
Video card (GPU) 128 MB of VRAM
Shader model 2 support
Other Broadband internet connection


  1. Games for Windows - LIVE DRM features: SSA activation, requires a Microsoft account - local profiles are not supported.