Origin

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Origin
Origin-logo.png
Developer(s) Electronic Arts
First release date June 3, 2011
Digital Distribution

Key points

Information DRM: Digital distribution platform with accompanying client required for downloading and often playing games as well. Games can also be DRM-Free or contain third party DRM.
Information Refund policy: 24 hours from first launch or 7 days from date of purchase, 72 hours or 30 days for technical issues for EA-published and other select titles; see the Great Game Guarantee page for details. Australian consumer protection laws are also adhered to.[1]
Information Keys for most games developed or published by EA can be redeemed on Origin; see List of Origin-redeemable games.
Information Game Time and On the House provide temporary and permanent free access to select EA titles respectively.

Issues fixed[edit]

Origin can't connect/can't log in[edit]

If Origin cannot connect to the internet and won't let you log in, try opening the Command Prompt and running this command: netsh winsock reset

Origin Offline/You must be online the first time you log in[edit]

Information This can happen with Windows / Origin update.

Fix Reset / Repair Host file

Reset the Hosts file back to the default: http://support.microsoft.com/kb/972034

Origin - Reset to defaults / Clear data cache[edit]

Information If you are getting issues with downloading DLC or Updating games, this will help to allow to restore origin with a full uninstall.

Fix Clear Origin data cache folders

  1. Make sure Origin is closed, check notification area and exit Origin.
  2. Then delete the following folders (This will not affect downloaded games):
  3. Start Origin, it may prompt to update and then be able to login and go online.
Note: Clearing the data caches will make all of your installed games update if available.

Enable Steam overlay in Origin games[edit]

Information The Steam and Origin overlays conflict; to use the Steam overlay, disable the Origin overlay.
Information This might not work for all Origin games.

Fix Disable Origin overlay

  1. In Origin click the gear symbol in the top right, settings.
  2. Click the in game tab.
  3. Uncheck the box next to "Enable Origin In Game".
  4. Click Done and exit Origin.
  5. In Steam click "Add a Game" in the bottom left, then "Add a Non-Steam Game".
  6. Go to your Origin.exe file (default is C:\Program Files (x86)\Origin\Origin.exe).
  7. Select "Add Selected Programs".
  8. There will now be an Origin entry in your Steam Library; you can change the name and icon by right clicking it and selecting Properties.
  9. Launch Origin through Steam, then launch the game you want. The Steam overlay will now work in-game.
  10. To stop showing up as "in-game" on Steam, you have to close your browser and exit Origin.

DirectX Setup "An internal system error occurred" error when installing games[edit]

Information Some Origin games may refuse to install due to bundling a corrupted DXSETUP.exe.

Fix Replace corrupted DXSETUP.exe[2]

  1. Download the DirectX End-User Runtimes.
  2. Extract somewhere temporarily.
  3. Cut DXSETUP.exe
  4. Go to C:\Program Files (x86)\Origin Games
  5. Go into the game's folder.
  6. Go into __Installer\directx\redist.
  7. Paste the replacement DXSETUP.exe here, replacing the existing file.
  8. Try installing again.
  9. Failing this, attempting a "repair game" (right click on the game tile) may fix the issue. Origin will possibly hang after a first attempt at re-downloading the files; if this occurs, exit and restart Origin. Origin will attempt a re-install when you go back online.

Origin stops downloading after an ungiven threshold[edit]

Fix Start Origin in R&D mode

  1. Exit Origin
  2. Create a new empty document on your desktop
  3. Enter the following in the file:
[connection]
EnvironmentName=production

[Feature]
CdnOverride=akamai
  1. Save the file as EACore.ini
  2. Now start Origin. Upon start you will be asked if you want to import the file you just created on your desktop. Press Yes. This will overwrite your old config-file.
Information The EACore.ini file is deleted from your desktop as soon as you import it. If you ever want to leave R&D mode you need to go to the location where Origin is installed and delete the EACore.ini file found there.
Information It has been reported that having Origin in R&D-mode will increase your download speed.

The game does not appear to be installed[edit]

Information This is caused by missing registry keys.

Fix Edit the registry[3]

  1. Open Registry Editor, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\EA Games\ or HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Electronic Arts\
  2. Verify the presence and accuracy of the following keys:
    • DisplayName
    • Install Dir
    • Locale
    • GDFBinary

Cloud save conflict[edit]

Information Loss of synchronization may cause a prompt for which set of saves to use.
Information Choosing Use Cloud Data may result in a rollback of game progress (choose Use Local Data if you are uncertain since that is more likely to be the correct version). Use the steps below to revert the save if necessary.

Fix Restore saves in Origin client[4]

  1. Open the Origin client.
  2. Right click the game.
  3. Choose View Game Details.
  4. Go to the Cloud Storage tab.
  5. Choose Restore Save. The local saves will be restored.

Notes

Information If Restore Save is greyed out the old saves are not available.

Repair game installation[edit]

Fix Repair Game

  1. Right-click on a game in the library.
  2. Choose Repair Game.
  3. Wait for verification to complete.

References

  1. Electronic Arts undertakes to provide refunds to consumers | ACCC
  2. How to fix the installation problem with DXSETUP.exe for Origin Games (tested on Battlefield 3 and Mass Effect 3) : gaming
  3. EA Forums - Origin not detecting games
  4. Re: Origin Cloud Sync deleted saved game data in Dragon Age Inquisition. - Answer HQ