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Uplay cover
Release dates
Windows July 3, 2012
Uplay at Wikipedia

Key points

DRM: Digital distribution platform with accompanying client required for downloading and often playing games as well. Games can also be DRM-Free or contain third party DRM.
Refund policy: All digital sales final; see the Returns and Cancellations page.

General information

Support (Uplay)
Support (Ubisoft Club)


Latest version can be downloaded here

Issues fixed[edit]

Incorrect email or password[edit]

If you can log in on the website but not when using the Uplay client and you have a long password; enter the first 14 characters of your password when logging in.

Uplay crashes during save game synchronization[edit]

  1. First, you will need to uninstall the "Ubisoft Game Launcher" or "Uplay" from the 'Add/Remove Programs' (Windows XP) / 'Installed Programs' (Windows Vista and 7) icon in your computer's control panel. It's possible that the "Ubisoft Game Launcher/Uplay" software will not be listed if you have already uninstalled it, or the game. If so, you can skip this step.
  2. After uninstalling the software, you will need to manually delete any leftover files in the C:\Program Files\Ubisoft\Ubisoft Game Launcher (32-bit versions of Windows) or C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher (64-bit versions of Windows) folder.
    NOTE: Please do not skip this step, it is very important. If this folder does not exist, please go to the next step.
  3. Try resetting your HOSTS file by following the steps in the following Microsoft article.
  4. Reinstall Uplay PC from HERE.

Move game installation[edit]

Follow these steps to restore a game installation to another computer or partition.
Copy needed files[citation needed]
  1. Back up the game installation folder somewhere convenient.
  2. Go to the new installation and begin downloading the game.
  3. Once Uplay has downloaded approximately 5MB of data, close and exit the program.
  4. Go to the new installation folder and delete it.
  5. Move the backed up installation folder to this location.
  6. Go to the Uplay installation folder.
  7. Go into data and open the folder with the game's ID.
  8. Delete both files in this folder.
  9. Open Uplay and the game should now say Play instead of Download.

Verify game files[edit]

Verify game files[2]
  1. Click on the game in the client list.
  2. Click on the down arrow to the right of Play.
  3. Choose Verify files.
  4. Wait for verification to complete.