This page is for the original release. For the Definitive Edition, see Dead Island: Definitive Edition.
Some users are experiencing ridiculously long load times when doing things like loading the menu, game, etc. It can literally take over 5–10 minutes for some people. Oddly enough, this may relate to error logging that is done by the game.
Dead Island has a compatibility problem with 7.1 output devices, this includes Logitech USB headsets (G35, G930) and 7.1 sound devices that use 3.5 mm analog connections. This issue is typically immediately recognizable when reaching the title screen and hearing a loud, frightening, distorted noise; this issue also carries over into the gameplay. This issue was present in Dead Island: Riptide, but was corrected by Techland. Techland has yet to correct the issue with the first Dead Island game. The definitive solution is to set your device to anything below 7.1 but other options exist that may help.
This will fix the game's sound partly, because static might still occur however most of the problem is over.
If this fix does not work, there is an alternative solution to static and crackling problems.
It is recommended that you backup the Audio.scr file before doing this, though if you don't you can always just delete the file and the game will create a new one.
Users whose player names have non-English characters experience game crashes with this error message:
Problem event name: BEX App Name: DeadIslandGame.exe App version: 18.104.22.168 App timestamp: 4f100716 Fault module name: MSVCR90.dll Fault module version: 9.0.30729.6161 Fault module timestamp: 4dace5b9 Exception offset: 00036d36 Exception code: c0000417 Exception data 00000000 OS version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional info 1: 364e Additional info 2:364ecf2f9e26d8075e002643326a0340 Additional info 3: 1f40 Additional info 4: 1f4001d1190a4d768106236129b38e30c.