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Difference between revisions of "Store:Ubisoft Connect"

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(Ubisoft Support)
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'''Key points'''
 
'''Key points'''
{{ii}} [[DRM]]: Digital distribution platform with accompanying client required for downloading and often playing games as well. Games can also be DRM-Free or contain third party DRM.
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{{ii}} [[DRM]]: Digital distribution platform with accompanying client required for downloading and often playing games as well. Games can also be DRM-free or contain third-party DRM.
{{ii}} Refund policy: All digital sales final; see the [http://shop.ubi.com/store/ubina/ContentTheme/pbPage.en_US-ReturnsAndCancellations/ThemeID.8605600 Returns and Cancellations] page.
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{{ii}} Refund policy: All digital sales are final; see the [https://support.ubi.com/Faqs/000024857/Returns-Cancellations Returns and Cancellations] page.
  
 
'''General information'''
 
'''General information'''
{{mm}} [https://support.ubi.com/da-DK/games/3888 Support (Uplay)]
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{{mm}} [https://support.ubi.com/en-US/games/3888 Official Support]
{{mm}} [https://support.ubi.com/da-DK/games/5955 Support] (Ubisoft Club)
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{{mm}} [https://support.ubi.com/en-US/games/5955 Ubisoft Club Support]  
  
 
==Download==
 
==Download==
{{mm}} Latest version can be downloaded [https://uplay.ubi.com/ here]
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{{mm}} Latest version can be downloaded [https://uplay.ubi.com/ here.]
  
 
==Issues fixed==
 
==Issues fixed==
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}}
 
}}
  
===Move game installation===
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===Manage game installations and folders===
{{ii}} Follow these steps to restore a game installation to another computer or partition.
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{{ii}} Follow these steps to restore/import or move a game installation to another computer or partition.
 +
{{mm}} These instructions are only applicable for games that are owned, downloaded, and played through Uplay only. For games bought on [[Steam]], refer to the article for that platform.
  
{{Fixbox|description=Copy needed files|ref={{cn|date=July 2016}}|fix=
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{{Fixbox|description=Restore/import a game install folder|ref=<ref name="aemony-2018-09-16">{{Refcheck|user=Aemony|date=2018-09-16|comment=Verified using Far Cry Primal.}}</ref>|fix=
# Back up the game installation folder somewhere convenient.
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# Launch Uplay.
# Go to the new installation and begin downloading the game.
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# Select the game.
# Once Uplay has downloaded approximately 5MB of data, close and exit the program.
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# Click on the '''Locate installed game''' button just beneath the '''Download''' button.
# Go to the new installation folder and delete it.
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# Navigate and select {{p|game}}, then click '''OK'''.
# Move the backed up installation folder to this location.
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# Uplay will perform a file discovery and verification pass on the selected folder and verify all game files.
# Go to the Uplay installation folder.
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# When Uplay have verified all game files, click on '''Play''' to launch the game.
# Go into <code>data</code> and open the folder with the game's ID.
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}}
# Delete both files in this folder.
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# Open Uplay and the game should now say Play instead of Download.
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{{Fixbox|description=Move an installed game to another location|ref=<ref name="aemony-2018-09-16" />|fix=
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# Open the '''File Manager''' of Windows.
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# Navigate to {{p|game}}.
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# '''Move''' the game folder and everything contained within it to the desired location.
 +
# Launch Uplay.
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# Select the game and click on '''Play'''
 +
# An error prompt about Uplay being unable to start the game should show up. Click on the '''Locate game folder''' button.
 +
# Navigate and select the new {{p|game}}, then click '''OK'''.
 +
# Uplay will perform a file discovery and verification pass on the selected folder and verify all game files.
 +
# When Uplay have verified all game files, click on '''Play''' to launch the game from its new location.
 
}}
 
}}
  

Revision as of 14:06, 16 September 2018

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Ubisoft Connect
Ubisoft Connect cover
Developers
Ubisoft
Release dates
Windows July 3, 2012
Ubisoft Connect at Wikipedia
Stores
Amazon
Battle.net
Bethesda.net
Discord
Epic Games Store
FireFlower Games
GamersGate
Games for Windows - LIVE
Gamesplanet
GOG.com
Green Man Gaming
Humble Store
Itch.io
Kartridge
Mac App Store
Meta Store
Microsoft Store
Origin
Rockstar Games Launcher
Steam
Ubisoft Connect
Viveport
ZOOM Platform

Key points

DRM: Digital distribution platform with accompanying client required for downloading and often playing games as well. Games can also be DRM-free or contain third-party DRM.
Refund policy: All digital sales are final; see the Returns and Cancellations page.

General information

Official Support
Ubisoft Club Support

Download

Latest version can be downloaded here.

Issues fixed

Incorrect email or password

If you can log in on the website but not when using the Uplay client and you have a long password; enter the first 14 characters of your password when logging in.

Uplay crashes during save game synchronization

Instructions[1]
  1. First, you will need to uninstall the "Ubisoft Game Launcher" or "Uplay" from the 'Add/Remove Programs' (Windows XP) / 'Installed Programs' (Windows Vista and 7) icon in your computer's control panel. It's possible that the "Ubisoft Game Launcher/Uplay" software will not be listed if you have already uninstalled it, or the game. If so, you can skip this step.
  2. After uninstalling the software, you will need to manually delete any leftover files in the C:\Program Files\Ubisoft\Ubisoft Game Launcher (32-bit versions of Windows) or C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher (64-bit versions of Windows) folder.
    NOTE: Please do not skip this step, it is very important. If this folder does not exist, please go to the next step.
  3. Try resetting your HOSTS file by following the steps in the following Microsoft article.
  4. Reinstall Uplay PC from HERE.

Manage game installations and folders

Follow these steps to restore/import or move a game installation to another computer or partition.
These instructions are only applicable for games that are owned, downloaded, and played through Uplay only. For games bought on Steam, refer to the article for that platform.
Restore/import a game install folder[2]
  1. Launch Uplay.
  2. Select the game.
  3. Click on the Locate installed game button just beneath the Download button.
  4. Navigate and select <path-to-game>, then click OK.
  5. Uplay will perform a file discovery and verification pass on the selected folder and verify all game files.
  6. When Uplay have verified all game files, click on Play to launch the game.
Move an installed game to another location[2]
  1. Open the File Manager of Windows.
  2. Navigate to <path-to-game>.
  3. Move the game folder and everything contained within it to the desired location.
  4. Launch Uplay.
  5. Select the game and click on Play
  6. An error prompt about Uplay being unable to start the game should show up. Click on the Locate game folder button.
  7. Navigate and select the new <path-to-game>, then click OK.
  8. Uplay will perform a file discovery and verification pass on the selected folder and verify all game files.
  9. When Uplay have verified all game files, click on Play to launch the game from its new location.

Verify game files

Verify game files[3]
  1. Click on the game in the client list.
  2. Click on the down arrow to the right of Play.
  3. Choose Verify files.
  4. Wait for verification to complete.


References