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Difference between revisions of "Tribes: Ascend"

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=== Safe Mode ===
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Hi-Rez added the option to run Tribes: Ascend in safe mode, which runs the game with default settings and lowest texture quality. To access safe mode, open the Tribes: Ascend Launcher, click the settings icon, and enable “run game in safe mode.”
  
 
== Unresolved Issues ==
 
== Unresolved Issues ==

Revision as of 23:17, 21 December 2012

Template:Infobox

Issues and Fixes

No Cursor In EULA And Menu Buttons Launch Issues

From the game launcher, select the Small Gear button that opens the Options menu at the top and select the 'Troubleshooting and Diagnostics' button. Hit the "Validate / Repair" Button on the bottom left.

It takes a few minutes to validate the files and then (if you are experiencing this issue) re-download them.

If this does not fix the issue, use the diagnostic and support utility to send Hi-Rez studios the log files from your Tribes: Ascend patcher. More information

Patcher Client Error "Decompression Timed Out"

After downloading the game or updates via the Hi-Rez Studio's patcher, it may freeze or move excruciatingly slowly during the decompression stage, eventually resulting in the error message "Decompression Timed Out". This is often due to an anti-virus program attempting to scan the files while they are being decompressed. Disabling your virus scanner may solve this issue.

If disabling your anti-virus does not solve this issue, the uncompressed files can be downloaded directly by opening up the options menu, selecting the "Troubleshooting and Diagnostics" button and hitting the "Validate/Repair" button.

Error Message:"Failed to start the Hi-Rez Studios Authenticate And Update Service" or Launcher is stuck at Validating

  1. Run "Hi Rez Diagnostics and Support" from the Start menu as an administrator, click "Restart Service". If that fails, delete the "C:\ProgramData\Hi-Rez Studios" folder and reinstall.
  2. Go to Start -> Run -> type "Services.msc" and hit Enter. This will show a list of your system's services. Scroll down to "Hi-Rez Studios Authenticate and Update Service". Right-click that and select "Restart" if it's running, or if it's stopped, select "Start". Also make sure that it's startup type is "Automatic".
  3. Repair the .NET Framework by following the steps outlined here.
  4. Uninstall the "Hi-Rez Authentication and Update service" via the Control Panel. Reboot.
  5. Reinstall the entire game:
    1. If not using Steam: run the game installer again from here.
    2. If using Steam: Right-click Tribes: Ascend in the Library then click "Delete Local Game Content". Ensure the "C:\Program Files (x86)\Steam\steamapps\common\Tribes", "C:\ProgramData\Hi-Rez Studios", and "C:\Program Files (x86)\Hi-Rez Studios" folders have been deleted. You may need to stop the "Hi-Rez Studios Authenticate and Update Service" first (see step 2).[1]
    3. Alternatively, this uninstaller has been provided by Hi-Rez Studios support. Run this program as administrator and when it brings up a command prompt, you will need to type 'OK' and hit enter for the program to to remove the files. After the program is finished and your computer is restarted, download and install a fresh version of the Hi-Rez Update Service here.

Error Message:"Cannot find the Hi-Rez installation" (Steam)

0) Uninstall non-Steam T:A (you may want to delete manually all remaining files ; killing a Hirez-related Windows service will be necessary. Windows will tell you)

1) Go to \Steam\SteamApps\common\tribes\Binaries\Redist

2) Launch InstallHirezService.exe

2b) (If it displays something about updating, agree and launch it again.)

3) If it displays something about uninstalling something, agree.

4) Launch Tribes Ascend from your Steam library.

5) Prerequisites install properly, game starts.

WARNING: There have been instances of Visual C++/.NET framework libraries being somehow affected by this.[2]

Stuttering

Disable PhysX (switch it to CPU) in the Nvidia control panel.[3]

Chat Issues

As of the game's release, players will often times be unable to send a chat message. While you can bring up the chat box and type the message, pressing enter will sometimes do nothing. This can be fixed by restarting the game.

Physics Glitches

Tribes: Ascend features a number of physics issues that will sometimes propel the player at high speeds when they hit certain objects at high speeds. One example of this is the flag stand on Raindance, which can throw the player into the air, sometimes hitting the invisible ceiling. This has been an issue since at least beta; likely alpha as well.

Extreme Stuttering even in the UI

If you have the DirectX SDK installed (usually only developers), ensure that the 32-bit DirectX Control Panel (i.e. the DirectX Control Panel without "64-bit" in the title) is set to the Retail Version of DirectX 9. Find the DirectX Control Panel in the Start Menu, under Programs. On Vista or Windows 7, just type "DirectX" into the search.

Improvements

User c0mad0r has a detailed explanation for Graphics Configuration using the tribes.ini file[1], to get the most out of the Unreal engine. This guide has detailed explanations, but the suggested settings generally favor performance over visual effects.

Borderless Fullscreen Windowed

The game supports fullscreen windowed mode natively. From the main menu, choose:

Settings > Video > Screen Type > Borderless

Resolution

Native Vert- support. You can force your resolution, if not available in the game menu, by editing tribes.ini at C:\Users\...\Documents\My Games\Tribes Ascend\TribesGame\Config, i.e. 1680x1050 set :

ResX=1680 ResY=1050


Field Of View

The game supports changing the field of view from within the game. The FOV can be changed from Settings > Gameplay > FOV. Possible values are between 60 and 120. Screenshots below demonstrate the change these values make

FOV 60 FOV 120
TribesAscend-60FOV.jpg
TribesAscend-120FOV.jpg

Safe Mode

Hi-Rez added the option to run Tribes: Ascend in safe mode, which runs the game with default settings and lowest texture quality. To access safe mode, open the Tribes: Ascend Launcher, click the settings icon, and enable “run game in safe mode.”

Unresolved Issues

Stuck on map loading.[4]

System Requirements

Template:SysReq

Additional Reading

References